Martin – unhappy with his previous accountant

When Martin arranged to see us he already had an accountant, however was very concerned about the invoice he had just received.

Martin runs a one person business and has fairly straightforward tax affairs. When he engaged his previous accountant he was told that the bill would be £500-£750 which he thought was reasonable. Unfortunately the amount he was given was an estimate rather than a quote, and when he received his final bill it was close to £2,000… with VAT on top.

Understandably, Martin was most upset about this – he had budgeted for the amount he was told initially and the invoice was a complete surprise.

Martin carefully prepared his records each year and provided summaries to the accountant, who unfortunately insisted on redoing the records himself. Also, because his previous accountant charged by the hour, even picking up the telephone to ask a question added to his bill. This resulted in a bill of nearly two thousand pounds for the bookkeeping, accounts and tax return.

We discussed the position with Martin and explained that his situation was exactly the reason why we developed fixed fee packages, in order to provide reassurance to our clients. After talking through the options he decided that the Bronze level package would be suitable for his needs at present.

He was already preparing the figures himself, so it was an easy method for him to continue doing this and as a result his fees decreased significantly. On top of that Martin was able to relax, knowing that the fixed fee packages we offer cover many items that would be considered extras from other advisers.

In addition to this, because no work was being redone he could have his finished accounts and tax return much earlier – enabling him to plan for the future rather than be delayed.

The clear format of our accounts schedules also made it easy to analyse the performance of the business and plan for future growth, rather than just something that is signed and filed away each year.

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The whole experience from start to finish could not have been made any easier. I personally recommend taxhelp.uk.com to everyone I meet. It’s great to feel that tax is no longer a burden that I have to struggle to understand and do well, there are others far bette
Eileen Le Rossignol, Horsham

It is very difficult to find someone who can effectively deal with all your tax matters. I have been working with taxhelp.uk.com for the last two years, it’s a pleasure to work with them and I have recommended them to all my friends and colleagues.
Glen Wilson, Richmond

taxhelp.uk.com work professionally and efficiently to ensure that all my needs are met. They are helpful and understanding. Finding someone so proficient in something I find extremely complex means I can get on with what I’m good at.
Jenny Gay, Guildford

The service was excellent and I will most certainly recommend it to friends, colleagues and others that I encounter.
David Williams, Farnham

After several years of battling with my tax returns, I was delighted when taxhelp.uk.com was recommended to me. I handed over the paperwork, and they sorted out my return within a matter of weeks. Best of all, after they reviewed my file, I received a tax rebate for the
MC, Surrey

taxhelp.uk.com’s service was both fast and professional, and they were always quick to answer any queries that we had. There is no doubt that we will continue to use taxhelp.uk.com’s services for all of our tax needs over the coming years.
Richard Neal, Guildford

We have used taxhelp.uk.com for tax related matters for the last 2 years, we found them to be very personable, honest and has given us an excellent service – we highly recommend taxhelp.uk.com.
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Holly Petrie, Guildford

I needed help for my tax returns, and taxhelp.uk.com very kindly and professionally walked me through the process. They were able to bring the message across to me in a way that I could understand, which made the whole process painless. They also dealt with my wife̵
Mika Janhunen, Epsom

I have used taxhelp.uk.com for specialist taxation advice over the last three years on many occasions and have been very impressed by the quality personal service I have received, speed of response and the affordability of the work.
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