HMRC increasing the number of call centre staff
By JamesMcBrearty, 15th February 2013

Perhaps you may know someone who has spent a long time trying to contact HMRC by phone?

HMRC’s own statistics show that in 2010/11 only 48% of calls were answered, however this increased to 74% in 2011/12.

Their target is to answer 90% of calls, and they have announced the recruitment of an additional 1,000 staff to help them achieve this goal.

In many cases though, queries can be answered by your accountant – this is one of the reasons behind the fixed-fee packages I offer.

Rather than spend your time on hold, clients can call/email/text me with any tax queries they may have and I will answer these for them – all included as part of the fixed-fee package.

Usually, general queries are something that can be quickly answered by someone familiar with your case and the current legislation – saving you time that you can put to better use.

Leave a Reply

Testimonials
I have no hesitation in hiring James as my accountant. I could not operate my business without the help of James. He gives me confidence in dealing with financial affairs.
Brendan Quinn, London
James has helped me in many ways, freeing off time for other activities, whilst giving peace of mind that is so important with taxation matters. Communications are timely, focussed, and clear – all that I want in a tax advisor.
Jack Janikowski, Weybridge
When I went self-employed in internet video production three years ago tax was the last thing on my mind.  A friend recommended taxhelp.uk.com and they have handled my affairs ever since. I have found James from taxhelp to be very knowledgeable and efficient. Wise advi
Mike Daly, Shepperton
James at taxhelp.uk.com just made everything easier. Nothing’s a hassle and the support for those tax questions you have throughout the year is superb. Would highly recommend!   Commercial photographer London
Matthew Child, London
The whole experience from start to finish could not have been made any easier. I personally recommend taxhelp.uk.com to everyone I meet. It’s great to feel that tax is no longer a burden that I have to struggle to understand and do well, there are others far bette
Eileen L, Horsham
It is very difficult to find someone who can effectively deal with all your tax matters. I have been working with taxhelp.uk.com for the last two years, it’s a pleasure to work with them and I have recommended them to all my friends and colleagues.
Glen Wilson, Richmond
taxhelp.uk.com work professionally and efficiently to ensure that all my needs are met. They are helpful and understanding. Finding someone so proficient in something I find extremely complex means I can get on with what I’m good at.
Jenny Gay, Guildford
The service was excellent and I will most certainly recommend it to friends, colleagues and others that I encounter.
David Williams, Farnham
After several years of battling with my tax returns, I was delighted when taxhelp.uk.com was recommended to me. I handed over the paperwork, and they sorted out my return within a matter of weeks. Best of all, after they reviewed my file, I received a tax rebate for the
MC, Surrey
taxhelp.uk.com’s service was both fast and professional, and they were always quick to answer any queries that we had. There is no doubt that we will continue to use taxhelp.uk.com’s services for all of our tax needs over the coming years.
Richard Neal, Guildford

Find out how easy things could be...

Simply contact us using the form below.

From the blog

Today was the first meeting of the latest BNI core group in Surrey, Dorking Diamonds: The meeting was well attended with 22 guests, particularly as this was a bank holiday week with many people away at the moment. There was a good variety of busines
I’m pleased to advise that there will be a lunchtime event running at Denbies Vineyard next week, on Wednesday 23rd April. You may remember that I ran my own event for clients at Denbies back in October 2013, so I know how impressive the venue
As you know, I’m involved with BNI – the world’s largest business referral organisation. Within BNI members are given the opportunity to give a 10 minute presentation to their group, to go into further detail regarding their busines
Last night saw me back in London, to attend the ATT President’s Reception at the BFI Southbank. As 2014 sees the 25th year since the ATT was founded, the event also saw the launch of the 25att25 competition. Our guest entertainer this year was
With many different online networks, sometimes people can forget the value of traditional face to face meetings: I’ve been using a combination of both online and offline networking myself since 2008, and the structure of a traditional networki
If you have any employees then the new Employment Allowance could be of benefit to you: The allowance means that employers can reduce the amount of their National Insurance contributions by up to £2,000. I recently had a meeting with a small busine
Monday evening saw me training local business owners in how to grow their business through referrals. It’s a surprising statistic that 98% of businesses rely on referrals to grow their business, yet only 3% of businesses have a strategy to do
I reported back in September 2013 about HMRC’s plans to consider simplifying the collection of Class 2 National Insurance. In Budget 2014, it has been announced that this is going to take place, with effect from April 2016. At present, in addit
In Budget 2014 it was announced that ISAs (Individual Savings Accounts) will be reformed. From 1 July 2014 they will be known as NISAs (New ISAs) and there will be equal amounts permitted for cash or stocks and shares. The new annual limit will be £
Over £6.7 million of business was recorded between BNI members in Surrey over the last 12 Months… Many people have heard of BNI and it’s proven successes over 25+ years, however unfortunately can’t make the normal breakfast meetin